✨Three Tips to Deliver a First-Class Client Experience✨

🔁 Did you know the likelihood of selling to an existing client is 60–70%, while it drops to just 5–10% for new prospects?

Today I want to share one of the best-kept secrets to growing a thriving business:

👉 Deliver a FIRST CLASS client experience—one so full of love, value, and heart that your clients become raving fans.

That they tell their friends.

They leave glowing 5-star testimonials.

They say yes again and again because the trust runs deep. 💖

When someone chooses to work with me, I don’t take that lightly. My personal mission?

To give them 10X the value they invest.

That means I’m constantly circulating wealth back to them—long after our official work ends.

✨ Client referrals

✨ Speaking opportunities

✨Support on social media posts, shout outs for their programs

✨ Thoughtful, personalized gifts

✨ Custom resources & surprises

Here are just a few fun ways I’ve gone above and beyond for my clients:

💆‍♀️ My VIP client Tiffany mentioned she wanted a facial—so when she flew in for my Pittsburgh retreat, I booked her one with my aesthetician.

🎁 I sent Mother’s Day pamper packages to my Simplify + Streamline clients.

📖One of my long-time clients welcomed a granddaughter and I sent her an Eric Carle book from Amazon

🚀 I hosted a free Unlock More Profit cohort for my most loyal clients—women who’ve worked with me across multiple programs.

Because when you make someone feel truly seen and valued, they don’t just stick around—they grow with you.

Here are 3 simple ways you can create that kind of first-class experience your clients will rave about (and return for):

1. Personalize the journey 💌​

Go beyond the program. Celebrate wins. Give them a welcome gift. Write a hand-written card. Send a personalized voice memo. Share something that reminded you of them. These small gestures build deep connection.

2. Anticipate their needs 🔍​

Listen closely to what they say—and what they don’t. Offering insight before they ask shows you’re invested in them, not just the transaction.

3. Overdeliver with intention 🎁​

It’s not about piling on more. It’s about thoughtful, high-impact value—bringing clarity, care, and transformation that extends well beyond the deliverables.

And here’s the truth…

💡 It’s easier (and smarter) to retain a current client than to constantly find new ones.

A first-class experience = loyalty, referrals, and long-term success—for both of you.

By the way, I wrote a blog on 50 Ways to Circulate Your Wealth that you may enjoy if you liked this email! Check it out HERE​ – https://lnkd.in/gkECDMVX

Let me know—what ‘aha’ did this spark for you? I’d love to hear!

With belief in your brilliance,

Christina